Change Management plugins › Configure › Change Management › IT Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Change Management - Change Success Score

You can activate the Change Management - Change Success Score (com.snc.change_management.change_success_score) plugin if you have the admin role. This plugin activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

The Change Management - Change Success Score (com.snc.change_management.change_success_score) plugin activates these related plugins if they are not already active.

Plugin	Description
Change Management - Change Success Score Foundation \[com.snc.change\_management.change\_success\_score.foundation\]	Adds the Change Success Score icon to the change form, loads default rating records, and installs the basic configurations that are needed to use the change success score feature.

Procedure

Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Components installed with Change Management - Change Success Score
Several types of components are installed with activation of the Change Management - Change Success Score (com.snc.change_management.change_success_score) plugin, including tables and scheduled jobs.