Change Management plugins › Configure › Change Management › IT Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Change Management - CAB Workbench

You can activate the Change Management - CAB Workbench plugin (com.snc.change_management.cab) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

Plugin	Description
Service Portal\[com.glide.service-portal\]	Service Portal provides an alternative user experience to the standard platform UI. It is easy to configure, customize, and extend, similar to what users are used to in other consumer products.
\[com.snc.app\_common.service\_portal\]	Common application components for Service Portal.

Procedure

Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Installed with Change Management - CAB Workbench
Several types of components are installed with Change Management - CAB Workbench.