Change Management plugins › Configure › Change Management › IT Service Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Activate Business Stakeholder

Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels.

Before you begin

Role required: admin

Note: Ensure that ITSM Roles plugin (com.snc.itsm.roles) is activated before you activate the Business Stakeholder plugin. For more information to activate ITSM Roles plugin, refer Request ITSM Roles- Change Management.

Procedure

Navigate to All > System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.
Installed with Business Stakeholder
The Business Stakeholder plugin (com.snc.business_stakeholder) installs the Business Stakeholder role when activated.