Catalog items installed with Simplified IT Service Management
Few commonly requested catalog items are auto-installed in the base system for Simplified IT Service Management.
| Catalog item | Description |
|---|---|
| Add/Remove User from Distribution List | Request adding or removing users from an existing email distribution list for communication management. |
| Application Password Reset & Account Unlock | Report application login issues, including password reset and account unlock requests. |
| Business Applications Support | Report issues, request access, or seek guidance for core business applications. |
| Create New Distribution List / Group | Request creation of new distribution lists for communication or collaboration needs. |
| Create New Shared Drive / Team Folder | Request a new shared drive or team folder, assign permissions, and configure initial membership. |
| Data Integration & API Users | Request API credentials, webhook configurations, integration setup, or client secret rotations for internal or external systems. |
| Data Reporting | Request new reports, dashboards, or modifications to existing analytics assets to support business decision-making. |
| Data Storage & Backup Services | Request new storage shares, modify existing volumes, adjust permissions, or perform data restores from backup. Supports multiple storage types and protocols. |
| Database Managements | Request database-related services such as account creation, permission changes, backups/restores, performance tuning, or connectivity troubleshooting. |
| Elevated/Temporary Admin Access | Request temporary elevated or administrative access to a specific system or application for a defined period, subject to approval and automated removal. |
| Employee Offboarding IT Deprovisioning | Deactivate employees user accounts, collect assigned assets, and revoke access for departing employees. |
| Employee Onboarding IT Setup | Provision IT hardware, software, and access for a new hire as part of the onboarding process. |
| End-User Device Management | Request device enrollment, push profiles/apps, fix compliance issues, or perform MDM troubleshooting for Windows, macOS, iOS, or Android devices. |
| File Sharing & Collaboration Platform Management | Request help with the setup, management, and access permissions for file-sharing and collaboration platforms such as SharePoint, OneDrive, Google Drive, Box, and Teams. |
| General IT Help Request (Non-Standard) | Report or request assistance for IT-related issues not captured by predefined catalog items. |
| Identity & Access Management | Request creation, modification, or removal of user access, roles, or groups, as well as SSO/MFA configuration changes and identity corrections. |
| Loaner Laptop Requests | Request a temporary loaner laptop for short-term business use. |
| Multi-Factor Authentication (MFA) Setup or Reset | Set up new MFA methods, reset existing ones, or report a lost MFA device. |
| Network Infrastructure & Firewall Management | Request network-related configurations, such as firewall changes, VPN setups, or DNS/DHCP updates, ensuring compliance, security, and operational continuity. |
| Report Network Issue | Report problems with wired or wireless network connectivity in office locations. |
| Request Access to Shared Drive / Folder | Request permission to an existing shared drive or folder for collaboration and data access. |
| Request Application Access | Request access or a license for a specific enterprise application. |
| Request Mobile Phone / SIM | Order a corporate mobile phone or SIM card according to company policy. |
| Request New Desktop | Request a company-approved desktop workstation for office use |
| Request New Laptop | Request a company-approved laptop for work purposes. |
| Request New Software License | Request new or additional software licenses for approved productivity and recording tools. |
| Request Peripherals | Request new or replacement peripherals and accessories for their workstation. |
| Request Printer Access / Setup | Request printer access, installation, or troubleshooting support. |
| Request Software Upgrade / Patch | Request upgrades or patches for software, agents, or endpoints/servers across multiple platforms. |
| Virtual Hosting / Cloud Computer (Windows/Linux) | Request a new virtual machine (VM) or make configuration changes to existing compute instances including CPU, RAM, storage, or network. Supports both on-premise and public cloud environments. |
| VPN Access Issue | Report VPN connection issues. |
Parent Topic:Simplified IT Service Management reference