Interaction dashboard
Dashboard with distribution and process metrics for Interaction.
KPIs for Interaction.
| Data Visualization | Description |
|---|---|
| Interactions with task associated (by task type) | Number of interactions that are associated with a task and are distributed by task type. |
| % First call resolution | Percentage of the interactions that are closed in the first call and no tasks are created. |
| Closed interaction (by channel) | Distribution of the closed interactions created from different channel. |