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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Setting up AWS service accounts

Create and configure cloud service accounts at ServiceNow AI Platform for the corresponding Amazon Web Services (AWS) service accounts.

Verify the REST API Permissions

Download the Cloud Discovery patterns spreadsheet so you can grant user permissions required for running the Discovery patterns. In addition to permissions, the spreadsheet also includes useful information such as pattern names, types, CI Classes, and links to vendor documentation. New patterns are available quarterly, so check periodically to be sure you have the latest version of the spreadsheet.

Ensure that you are familiar with the hierarchy of AWS service accounts in your environment. For example, if there are AWS Organizations, set up the management and member accounts at ServiceNow AI Platform to reflect that hierarchy. You can set up the AWS service accounts of the following types:

Parent Topic:Set up a cloud service account