Skip to content
Working with incidents in SRM › Working with SRM reliability tasks › Using Service Reliability Management › Service Reliability Management › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Reopen an SRM incident

Reopen a closed incident if you think the issue is not yet resolved.

Before you begin

Role required: srm_manager, srm_responder, or srm_admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

    You're taken to your SRM Home page.

    Note: If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.

  2. From the primary navigation, select Reliability tasks (

Image omitted: icon-sr-reliability-tasks.png
Reliability tasks icon\).

  1. Find and open the incident you want to reopen.

    Check your filters if you don't see them.

  2. You have two options.

OptionSteps
In the incident list view
  1. Double-click the State field (or use the keyboard shortcut) for the incident and select from the list menu.
  2. Select OK. Tip: If you have the srm_admin role, you can update multiple incidents at once. First, select the relevant incidents and select Edit. Then use the State drop-down to choose the appropriate value and select Update.
In the incident form
  1. Select a new State field value from the list menu.
  2. Select Save.
For value choices, see [SRM incidents](sr-incidents-workspace.md).

The new state is displayed in the incident list view, incident form, and form header.

Parent Topic:Working with incidents in SRM