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Add an SRM team › Working with SRM teams › Using Service Reliability Management › Service Reliability Management › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Manage or add a service to your SRM team

Add a service to an incident to increase the amount of data for the incident.

Before you begin

Role required: srm_manager, srm_responder, or srm_admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

    You're taken to your SRM Home page.

    Note: If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.

  2. From the primary navigation, select Teams (

Image omitted: icon-sr-teams.png
Teams.\).

  1. Select a team card to open any team you want to view or add a service to.

  2. From the team page, select the Services managed tab.

    You can export the list of services. See Export list information to a file for more information.

  3. Add a service to your team by selecting Add.

  4. Add a new service or register an existing one.

OptionSteps
Add a new service
  1. In the New or existing field, select Create a new service in Service Reliability Management.
  2. On the form, fill in the fields.

For more information on the field descriptions, see Add service form.

  1. Select Next.
Register an existing service
  1. In the New or existing field, select Associate existing CMDB services to Service Reliability Management.
  2. Select one or more services.
  3. Select Next.

  1. In the Assign a team step, fill in the fields.

    • In the Service owner field, select the user who will own the services.
    • In the Support Group field, select a team that will monitor services. The service record has been added.

  2. Finish setting up your service or do it later.

OptionSteps
Finish setting up your service
  1. Select Continue to setup.
  2. Select Add integrations and connect your service to a data source to monitor events.
  3. Select Add SLO & SLI and create a service level objective and measure your service health with a service level indicator.
Do it laterSelect Do it later.
See [Edit service details in SRM](sr-edit-service.md) and [Edit service details form](sr-edit-service-form.md)for information on the service and completion steps for setup.

Parent Topic:Add an SRM team