Log in to ITOM Mobile Agent

Log in to your ITOM Mobile Agent instance on the ServiceNow Agent app to manage alerts, incidents, and on-call schedules on the go.

Before you begin

ITOM Mobile Agent must be installed, and the ServiceNow Agent app must be downloaded on your device. See Install ITOM Mobile Agent and Download the ServiceNow Agent app for more information.

You must also have your instance address, for example nebula-dev.service-now.com, or a QR code for the instance. If you don't have one, contact your admin.

Role required: srm_manager, srm_responder, or srm_admin

Procedure

1. Tap the ServiceNow Agent icon (

1. Enter the address of your instance manually or with a QR code.

1. In the Nickname field, enter an alternative name for your instance.

   Alternative names can help you quickly navigate between different instances on your device.

2. Tap Save and log in, enter your credentials, and then tap Log in.

   The app displays Logged into <instance-name> as <username> and the ITOM Mobile Agent My work tab.

   Note: You must be logged in to get push notifications about alerts and incidents. If you aren't, you only get email notifications.

What to do next

Visit these links to start using ITOM Mobile Agent:

• Work with alerts in ITOM mobile
• Managing incidents and major incidents on mobile
• Working with On-Call Scheduling on mobile
• Working with tasks on mobile