Skip to content
Service Operations Workspace › Configuring SOW for ITOM › Service Operations Workspace for ITOM › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View primary alerts associated with a service

View the primary alerts associated with a service to help troubleshoot issues with the service.

Before you begin

Role required: evt_mgmt_admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. From the left navigation bar, select the Service Dashboard icon:

Image omitted: icon-service-dashboard.png
Service Dashboard icon.
The Service Dashboard page appears.

**Note:** The application services that appear in the Service Dashboard are those added to the Impact Filter Services list. For more information, see [Add application services for impact calculation](../event-management/add-impact-cal-services.md).

  1. Select a service tile.

    A pop-up window displays the business criticality and severity of a service.

Image omitted: sow-itom-service-app-tile-options.png
Application service tile with options to see service details and service map.

  1. Select Service Details.

    By default, the Details tab is selected.

  2. Select the Related records tab.

  3. From the left pane, select Related Alerts.

Image omitted: sow-related-alerts.png
View primary alerts associated with the service.
View details about an alert by selecting its number in the **Number** column.

Parent Topic:Service Operations Workspace