Express List in SOW for ITOM › Using SOW for ITOM › Service Operations Workspace for ITOM › ITOM AIOps › IT Operations Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View metrics for an alert

Viewing metrics enables you to understand historical data related to an alert's CI.

Before you begin

Ensure that you install the Operational Intelligence (com.snc.sa.metric) plugin.
Configure the metrics to be displayed for the alert, as described in Configure alert metrics.

Role required: evt_mgmt_admin

Procedure

Navigate to Workspaces > Service Operations Workspace.
From the navigation bar, select the Express list icon

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.

Select an alert to open it.
Click the Metrics subtab.

The configured metrics appear on the page.

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Metrics subtab

To customize the metrics display, configure the following properties on the **System Properties** &gt; **All Properties** page:

-   **ws\_metric.widgets\_number\_limit**: Specify the number of widgets/records that can be displayed on the metrics tab.
-   **ws\_metric.datasets\_per\_widget\_limit**: Specify the number of charts/datasets that can be displayed on a chart.

In the Time range relative to alert list, select the time range for which you want the metrics to be displayed for the alert:
- 1 hour before and after (default setting)
- 3 hours before and after
- 5 hours before and after
- Custom range (to configure a customized time range for the metrics to measure)
- Click a parameter below a chart to hide the specified parameter's data on the chart.
Click the Insights Explorer button to view metrics by dragging and dropping them onto a timeline.