Run actions to resolve alert issues in Service Operations Workspace for ITOM
Resolve the underlying issue of an alert by running predefined remediation tasks, ensuring faster issue resolution and ensuring consistent resolution.
Before you begin
Role required: evt_mgmt_operator
Procedure
Navigate to Workspaces > Service Operations Workspace.
From the navigation bar, select the Express list icon
Image omitted: express-list1.png
No alternative text supplied
No alternative text supplied
.
Select the alert number to open it.
The alert opens in a separate tab, displaying the Overview tab.
Select Launch playbook.
Select the Playbook tab.
The Run remediation card displays the available remediation actions.
Image omitted: playbook-tab.png
An alert displayed in a separate tab with the Overview, Details, Related records, and Playbook sub-tabs. The Playbook subtab shows Run remediation and Alert executions cards.
An alert displayed in a separate tab with the Overview, Details, Related records, and Playbook sub-tabs. The Playbook subtab shows Run remediation and Alert executions cards.
Select the tile corresponding to the action you want to run.
The selected action appears on the Alert executions card.
Result
When the action is complete, it appears in the Completed card underneath the Alert remediation section.