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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Outbound webhook parameters

The parameters to be configured when sending data to other systems using an outbound webhook.

ParameterDefinition
Destination URL fieldThe webhook endpoint \(URL\) where the alert is to be sent.
JSON payload data tab

The alert data, composed in JSON format, being sent to the indicated URL.Enter the details you want to be notified about in the JSON object when the automation is triggered. You can insert alert fields by selecting Insert Field Values or add custom fields by typing {custom_field.JSON_path}.

To add additional alert fields, select Insert alert fields.

Payload headersAdd predefined or custom metadata headers in the Key and Value fields. A key is the name of a header field, and a value is the corresponding data assigned to that header field.
Test payloadSelect to verify that the webhook is functioning correctly and that the receiving system can process the data as expected.

To return to the procedure, see Create Respond automation.

Parent Topic:Service Operations Workspace for ITOM reference