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Express List in SOW for ITOM › Using SOW for ITOM › Service Operations Workspace for ITOM › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Remove alerts from an alert group in Express List

Remove secondary alerts from an alert group directly from the Express List pane or from the preview panel.

Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

Note: The evt_mgmt_user role is view-only and does not have permission to perform this action.

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. From the navigation bar, select the Express list icon

Image omitted: express-list1.png
No alternative text supplied

.

  1. Remove a secondary alert from an alert group.

    You can remove alerts from a group regardless of whether you are working in the main pane or in the preview panel. The preview panel opens only when a single alert or alert group is selected.

LocationAction
The Express List pane
  1. In the Active alerts list, select the chevron icon (
    Image omitted: icon-chevron.png
    Chevron icon.) at the beginning of one or more alert group rows to display the alerts contained in the group.</li>
  2. Select one or more secondary alerts.
  3. From the Close drop-down list at the top right of the list, select Remove from group.

Note: When you are trying to remove the only secondary alert from an alert group, thereby ungrouping the group, a message displays that enables you to undo the action.

The Express List preview panel for a group of alerts
  1. In the Alerts in group tab, select an alert tile.
  2. Select the more actions icon (
    Image omitted: more-actions-icon.png
    More actions icon).</li>
  3. Select Remove from group.