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Express List in SOW for ITOM › Using SOW for ITOM › Service Operations Workspace for ITOM › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Place an alert in the Maintenance state

Placing an alert into the Maintenance state indicates that there are issues with the alert's CIs that are being addressed.

Before you begin

Role required: evt_mgmt_admin or evt_mgmt_operator

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. From the navigation bar, select the Express list icon

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.

  1. Filter with Active alerts.

  2. Select an alert.

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Maintenance check box for an alert

  1. On the Details subtab, select the Maintenance check box to place the alert into the Maintenance state.

  2. Click Save.