Configure Service Mapping to work with the Configuration Management Database (CMDB)

Configure Service Mapping to use the existing data within your CMDB to run top-down discovery and map application services.

Before you begin

Verify that the necessary tables are populated with data according to the process explained in CMDB-based mapping.

• Transmission Control Protocol (TCP) Connection [cmdb_tcp] table
• Running Process [cmdb_running_process] table
• Hardware [cmdb_ci_hardware] table

Confirm that you have installed the Service Mapping Plus August 2024 version from the ServiceNow® Store.

Role required: service_mapping_admin

Procedure

1. Enter sys_properties.list in the navigation filter.

2. In the System Properties [sys_properties] table, search for the sa.topdown.enable_cmdb_based_mapping property.

3. Set the sa.topdown.enable_cmdb_based_mapping system property to configure Service Mapping to use the data in your CMDB.

   1. Confirm that the Type field value is set to true|false.

   2. Set the Value field to true.