Configure Now Assist for ITOM

Enable Event Management users to view alert analyses that Now Assist for ITOM creates using generative AI.

Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

• Install the Now Assist for IT Operations Management (ITOM) plugin
  Install the ITOM plugin in the ServiceNow® Now Assist feature.
• Activate Now Assist AI agents for IT Operations Management (ITOM)
  Activate Now Assist AI agents associated with the Triage and analyze alerts agentic workflow, to enable the agentic AI experience.
• Activate Now Assist skills in Now Assist for IT Operations Management (ITOM)
  You can activate the Now Assist skills for use in Now Assist for IT Operations Management (ITOM).
• Configure the manage alerts autonomously agentic workflow
  Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically.
• Configure observability agents for Now Assist
  Configure observability agents for third-party application performance monitoring (APM) or network performance monitoring (NPM) vendors. These agents are invoked by the analyze alert impact agentic workflow. You must configure connections to those vendors before they can be invoked.

Parent Topic:Now Assist for ITOM