Generate a Now Assist summary of past related incidents

Accelerate alert resolution with past incident analysis › Use generative AI › Now Assist for ITOM › IT Operations Management

Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View a Now Assist summary of past incidents on the same or related Configuration Items (CIs) and strategies used to resolve them.

Before you begin

Install the ITOM plugin in the Now Assist feature. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.
Ensure that the Alert investigation skill is active. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.
View important information about the ServiceNow® Now Assist for IT Operations Management (ITOM) application in Now Assist for ITOM.

For comprehensive information about the Now Assist panel, see Now Assist panel.

Role required: evt_mgmt_operator

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List icon.\) in the navigation bar.

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Now Assist panel icon.\).

The Now Assist panel displays.

Request a Now Assist past incidents investigation by selecting Analyze related incidents.

A summary of the most relevant related incidents displays in the panel.
Inspect the details of a related incident by selecting the relevant link under Related Incidents.

The incident page opens, showing the Overview tab.