Create an incident from an alert with Now Assist in Express List
Create an incident with a human-readable, AI-generated description from the Express List pane by using Now Assist.
Before you begin
Note: Currently, Now Assist for ITOM only supports tag-based, CMDB, Log Analytics, Mixed, Automated, and Network Traffic-based alert groups. For all other alert group types, it only analyzes the parent alert.
Role required: evt_mgmt_operator, evt_mgmt_admin
Procedure
Navigate to Workspaces > Service Operations Workspace.
From the navigation bar, select the Express list icon
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No alternative text supplied
No alternative text supplied
.
Create an incident from a selected alert.
In the Express List pane, select the alert.
Note: To display the individual alerts inside a group, select the chevron icon (
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Chevron icon.\) at the beginning of the alert group row.
Chevron icon.\) at the beginning of the alert group row.
2. Select the **Alert actions** drop-down list.
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Alert actions drop down arrow
Alert actions drop down arrow
3. Under **Response actions**, select **Create Incident with Now Assist**.
An incident with a human-readable, AI-generated description is created from the selected alert and a confirmation message is displayed.
Parent Topic:Use generative AI in Now Assist for ITOM