View an alert group analysis by Now Assist in Express List

View an alert group analysis created by ServiceNow® Now Assist using generative AI. The analysis offers a simplified, human-readable description of the alert group and technical information to help you investigate it more efficiently.

Before you begin

Install the ITOM plugin in the Now Assist feature. For more information, see Install the Now Assist for IT Operations Management (ITOM) plugin.

View important information about the ServiceNow® Now Assist for IT Operations Management (ITOM) application in Now Assist for ITOM.

Role required: evt_mgmt_operator

Procedure

Navigate to Workspaces > Service Operations Workspace.
Select the Express List icon (

Image omitted: express-list1.png
Express List icon.\) in the left navigation bar.

In the Active alerts list, select the information icon (

Image omitted: icon-info.png
Information icon.\) to the left of an alert group to display the preview panel.

On the preview panel Info tab, select Analyze in Alert analysis by Now Assist.
View the information provided in the Alert analysis.
Use the Alert analysis icons to perform related tasks.

Icon	Description
Image omitted: icon-copy-to-clipboard.png Copy to clipboard icon.	Copy the content of the alert analysis to the clipboard.
Image omitted: icon-refresh.png Refresh icon.	Refresh the alert analysis.Note: Refreshing regenerates the results. Past results are deleted.

Parent Topic:Use generative AI in Now Assist for ITOM