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Use generative AI › Now Assist for ITOM › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Launch an alert analysis from the Now Assist panel

Initiate an alert analysis from the Now Assist panel. The alert analysis displays directly in the Now Assist panel for convenient review.

Before you begin

For comprehensive information about the Now Assist panel, see Now Assist panel.

Role required: evt_mgmt_operator

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. Select the List icon (

Image omitted: icon-lists.png
List icon\) in the navigation bar.

  1. Select Lists > Alerts > All Alerts.

  2. Initiate an alert analysis from the Now Assist panel using one of the available methods.

Launch an alert analysisProcedure
From the list
  1. Select the Now Assist panel icon (
    Image omitted: icon-ai-sparkle.png
    Now Assist panel icon.).</li>

The Now Assist panel displays.

  1. Enter an alert analysis request, including the alert number, in the field at the bottom of the panel.

Note: If you provide incomplete information, Now Assist prompts you for the missing details.

The alert analysis displays in the panel.

From an alert form
  1. Open an alert.
  2. Select the Now Assist panel icon (
    Image omitted: icon-ai-sparkle.png
    Now Assist panel icon .).</li>

The Now Assist panel displays.

  1. Select Perform alert analysis.

The alert analysis displays in the panel.

  1. Enter follow-up questions or requests.

    For example: Summarize the analysis or Show alert severity.

Parent Topic:Use generative AI in Now Assist for ITOM