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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Software discovery

Discovery identifies several types of software.

  • Active Directory Domain Controller discovery
    The Discovery and Service Mapping Patterns application uses the Active Directory Domain Controller On Windows pattern to find Active Directory domain controllers running on a Windows server. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.
  • Adobe JRun discovery
    Discovery creates or updates a CMDB record when it detects a running instance of Adobe JRun.
  • Apache web server discovery
    Discovery identifies and classifies information about Apache web servers on both Windows and Linux computers.
  • Application Mapping for UNIX discovery
    To perform the mapping that establishes application relationships, Discovery must be able to detect TCP connections.
  • Citrix License Server and Delivery Controller discovery
    Discovery can find Citrix License Server instances and Delivery Controller components that run on Windows machines.
  • Clustered application discovery on Windows
    A process and its corresponding resource information can be used to determine whether the process is a clustered process.
  • Discovery with Software Asset Management
    The table structure for managing software installations behaves differently when the Software Asset Management (SAM) application is activated.
  • Microsoft Exchange Client Access Server discovery
    Discovery creates or updates a CMDB record when it detects a running instance of Microsoft Exchange Client Access Server (Microsoft Exchange CAS).
  • Exchange Hub Transport Servers discovery
    Discovery creates or updates a CMDB record when it detects a running instance of Exchange Hub.
  • Exchange MailBox discovery
    Discovery creates or updates a CMDB record when it detects a running instance of Exchange Mailbox.
  • General software package discovery
    General software packages are collections of programs that work together, often with similar user interfaces. Examples include Microsoft Office 365 (Word, Excel, PowerPoint), and Apple's iWork (Pages, Numbers, Keynote). Discovery identifies and classifies information about general software packages. Data it collects include, Name, Version, Install Count, License Count, Installation Date, Software, and more.
  • GlassFish Server discovery
    Discovery creates or updates a CMDB record when it detects a running instance of GlassFish Server.
  • HP Operations Manager discovery
    Discovery creates or updates a CMDB record when it detects a running instance of HP Operations Manager.
  • HP Service Manager discovery
    Discovery creates or updates a CMDB record when it detects a running instance of HP Service Manager.
  • IBM App Connect Enterprise and HTTP listener discovery
    Discovery and Service Mapping Patterns application uses the WMB patterns to discover Integration Bus (formerly WebSphere Message Broker and IBM Integration Bus) and HTTP listeners running on both Linux and Windows. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.
  • IBM MQ discovery
    The ServiceNow Discovery application uses the WMQ On Unix and WMQ On Windows patterns to find IBM MQ (formerly IBM WebSphere MQ) resources. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.
  • Microsoft IIS server discovery
    Discovery identifies and classifies information about Microsoft IIS servers.
  • Microsoft SharePoint discovery
    Discovery creates or updates a CMDB record when it detects a running instance of Microsoft SharePoint.
  • NGINX web server discovery
    NGINX is an open source web server with a load balancer. Discovery identifies the web server and information related to the load balancer.
  • Oracle Tuxedo discovery
    The ServiceNow Discovery application uses the Tuxedo pattern to find Oracle Tuxedo resources. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.
  • Puppet automation software discovery
    Discovery identifies Puppet Masters running on UNIX servers.
  • SAP products discovery
    ITOM Visibility can discover SAP applications, SAP HANA Database, and SAP HANA DB Catalog. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.
  • SQL Server Analysis Services (SSAS) discovery
    The Discovery and Service Mapping application uses the SSAS pattern to find SQL Server Analysis Services (SSAS) on your infrastructure. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store..
  • Microsoft SQL Server Integration Services (SSIS) discovery
    The Discovery and Service Mapping application uses the SSIS pattern to find SQL Server Integration Services (SSIS) on your infrastructure. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.
  • Sun Java Enterprise System (JES) discovery
    Discovery creates or updates a CMDB record when it detects a running instance of Sun Java Enterprise System (JES).
  • Tomcat server discovery
    Discovery identifies and classifies information about Tomcat server Web applications running on UNIX machines.
  • WebLogic application server discovery
    Discovery creates or updates a CMDB record when it detects an instance of an Oracle or BEA Weblogic application server running on a Windows or Linux system.
  • IBM WebSphere server discovery using probes
    The IBM WebSphere application server is a software framework with middleware that hosts Java-based web applications. Discovery creates or updates a CMDB record when it detects an instance of a WebSphere application server running on a Windows or Linux system.

Parent Topic:Data collected by ITOM Visibility