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IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

ITOM/OT SU Licensing and subscriptions

ServiceNow® IT Operations Management (ITOM) licensing calculates and displays the usage of ITOM subscriptions based on subscription units.

Unified statistics for all ITOM products

Use the ITOM licensing module to view subscription-related information for all ITOM products: ServiceNow® ITOM Visibility, ServiceNow® ITOM Discovery, ServiceNow® ITOM AIOps, ServiceNow® Health Log Analytics, ServiceNow® ITOM Optimization, ServiceNow® ITOM Cloud Accelerate, ServiceNow® Digital End-User Experience (DEX), and ServiceNow® Service Observability.

The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract.

Consumption level

Easily see how many subscriptions for IT Operations Management applications your organization purchased and consumed.

To know about Operational Technology Management (OTM) licensing and subscriptions, see Subscriptions form for the OTM products.