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SLAs for application services and CIs › Manage and monitor alerts › Configuring Event Management › Event Management › ITOM AIOps › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create an SLA definition for a CI or application service

You can create SLA definitions for CIs and application services just as you can for other task records in the instance.

Before you begin

Role required: evt_mgmt_admin

Procedure

  1. Navigate to All > Service Level Management > SLA > SLA Definitions.

  2. Click New.

  3. Fill out the fields on the SLA Definition form.

    For a description of each field, see Create an SLA definition for a CI or application service.

  4. For the Table field, select Event Management SLA [em_ci_severity_task].

  5. Configure the Start condition filter by adding conditions, such as:

For all CIs where the Severity is Critical
TypeisCI Note: Event Management SLAs work only on CI classes from Service Instance [cmdb_ci_service_auto].
SeverityisCritical
For a specific service, such as Email, when the Severity is Critical
Application ServiceisEmail
SeverityisCritical

  1. Configure pause, stop and reset conditions.

  2. Click Submit.

Parent Topic:SLAs for application services and CIs