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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configure Event Management connectors

Event Management provides many connectors to pull or push events from external devices. Connectors are available from the ServiceNow store as well as from third parties. You can also create custom connectors.

Provided connectors (pull)

This table lists the connectors that are provided with Event Management.

Note:

  • The Azure Metrics and AWS CloudWatch Metrics connectors display in the base system only when the Operational Intelligence plugin (com.snc.sa.metric) is activated.
  • All connectors support external credential storage solutions. For details on configuring external credential storage, see External credential storage configuration.
ConnectorsSupported versionDescription
Azure Monitor Send alert state changes to the Azure Portal.
HPOM08.60.005Receive events from the HP Operations Manager \(HPOM\).
Hyperic5.8.4.0Receive events from the VMware vRealize Hyperic server.
Logicmonitor156Receive events from the Logicmonitor server.
IBM Netcool8.1.0Receive events from IBM Netcool/OMNIbus Object Servers and Impact Servers.
Icinga22.4.1Receive events from the Icinga2 server.
Apache Kafka Consumer Connector- 3.0.0 - 3.2.0Receive events from the Apache Kafka server.
ServiceNow Cloud Observability2.1.1 or higherReceive events from the ServiceNow Cloud Observability platform.
NagiosXI5.5.2Receive events from the Nagios XI server.
NNMi10.30.653Receive events from the NNMi server.
OBM, also known as OMi v210.01, 10.10, 10.11, 10.12, 10.60, 10.61, and 11.01Receive alerts from the OBM server.
OMi10.01, 10.10, 10.11, 10.12, 10.60, and 10.61Receive alerts from OMi server.
Op57.3.15Receive alerts from an OP5 Monitor.
Opsview5.4.0Receive alerts from an Opsview Monitor
PRTG21.3.71Receive alerts from a Paessler PRTG Network Monitor source.
SAP Solution Manager7.2 740 SP16Receive alerts from an SAP Solution Manager Monitor source.
SCOM- 2007 – version 6.1.7221.0 - 2012 - version 7.1.10226.0 - 2016 - version 7.2.117190Alert and metric collection from the Microsoft System Center Operations Manager \(SCOM\).
SolarWinds- NPM 12.0 - SAM 6.2.4Receive events from the SolarWinds monitor.
vCenter6.5Receive events from your VMware vSphere environment.
vRealizeVMware vRealize Operations ManagerSupported version: 8.10.0Receive events from the vRealize Operations Log and Event Management servers.
Zabbix5.0.9Receive alerts from the Zabbix server.

Provided connectors (push)

This table lists the connectors that are provided with Event Management. Generic push connectors are also provided, one for event collection through the MID Server and the other through the instance.

Before you begin, ensure the Event Management Connectors plugin is installed in the ServiceNow AI Platform instance. You can download the plugin from the ServiceNow Store website.

ServiceNow store - connectors

Connectors are available from the ServiceNow store. Download the required content from ServiceNow Store.

Third party connectors

Connectors are also available from third parties. For further information, contact your sales representative for available connectors and listeners.

ConnectorsDescriptionSupported authentication
AWSUse the connector to process Amazon Web Services \(AWS\) alarms as events. The event collection is through the instance.N/A
AzureUse OAuth authentication to process Azure platform event messages. The event collection is through the instance.- Integrate Azure Monitor with OAuth authentication - Integrate Azure Monitor with basic authentication
Configure Azure Monitor Bi-directional connectorUse the Azure Monitor Pull connector to send information from ServiceNow Event Management to the Azure Portal.Basic authentication
Microsoft Azure MID Push ConnectorCollect JSON formatted event messages sent from Microsoft Azure. The collection is through the MID Server.Basic authentication
BMC TrueSightCollect JSON formatted event messages sent from BMC TrueSight Operations Management \(TrueSight\). The event collection is through the MID Server.Basic authentication
New RelicCollect JSON formatted event messages sent from New Relic. The event collection is through the instance.Basic authentication
DynatraceCollect JSON formatted event messages sent from Dynatrace. The event collection is through the instance.- Integrate Dynatrace with OAuth authentication - Integrate Dynatrace with basic authentication
DatadogCollect JSON formatted event messages sent from Datadog. The event collection is through the instance.- Integrate Datadog with OAuth authentication - Integrate Datadog with basic authentication
CatchpointConfigure the Catchpoint connector to receive Catchpoint events. Event Management can process the Catchpoint events as ServiceNow events.Basic authentication
Google Cloud Platform (GCP)Collect JSON formatted event messages sent from GCP. The event collection is through the instance.Basic authentication
Google Cloud Platform (GCP) MID Push ConnectorCollect JSON formatted event messages sent from GCP. The event collection is through the MID Server.Basic authentication
LogicmonitorCollect JSON formatted event messages sent from Logicmonitor. The event collection is through the instance.Basic authentication
Logicmonitor MID Push ConnectorCollect JSON formatted event messages sent from Logicmonitor. The event collection is through the MID Server.Basic authentication
Oracle Cloud Push ConnectorUse basic authentication to process Oracle Cloud alarms. The event collection is through the instance.Basic authentication
PrometheusCollect JSON formatted event messages sent from Prometheus. The event collection is through the instance.Basic authentication
SentryConfigure the Sentry connector to receive Sentry events. Event Management can process the Sentry events as ServiceNow events.Basic authentication
SNMP trapsProcess SNMP traps as events.Basic authentication
ThousandEyesCollect JSON formatted event messages sent from ThousandEyes. The event collection is through the instance.- Integrate ThousandEyes with OAuth authentication - Integrate ThousandEyes with basic authentication
EmailConfigure an inbound email action to send email notifications when events and alerts are triggered.Basic authentication
Oracle Enterprise Manager trap collectionConfigure the SNMP trap connector to receive Oracle Enterprise Manager Cloud Control SNMP traps. Event Management can process these traps as events.Basic authentication
GrafanaCollect JSON formatted event messages sent from Grafana. The event collection is through the instance.Basic authentication
EIF listenerConfigure the EIF listener context to receive EIF events. Event Management can process these EIF events as ServiceNow events.Basic authentication
Integrate Honeycomb eventsConfigure the Event Management environment for the collection of events from Honeycomb by authenticating Honeycomb as a data source. In the Honeycomb platform, set your ServiceNow AI Platform as the rest endpoint using a webhook.Basic authentication
Integrate Instana eventsConfigure Instana with Event Management by adding a standard webhook in the Instana console.Basic authentication
Integrate Scout APM eventsEnable the collection of events from Scout APM by authenticating Scout APM as a data source to integrate it with Event ManagementBasic authentication
Integrate Panopta as a data sourceConfigure the Panopta cloud-based monitoring solution with Event Management.Basic authentication
URL format for generic JSON This URL can be used as-is and requires an event rule to be configured.Configure this generic JSON target URL and configure an event rule to collect events:`https://<>/api/sn_em_connector/em/inbound_event?source=genericJson` N/A
Third party connectorsLink
AppDynamics Service Model IntegrationUse this integration to enable your instance to have AppDynamics Application Performance Monitoring data fed into Event Management.AppDynamics Service Model Integration
Juniper Mist Use this integration to managed service providers and large enterprises the ability to integrate real-time events and alerts from Juniper Mist with ServiceNow platform's Event Management. This capability provides a standardized approach to transform and persist Juniper Mist events in the Events Management table. The events data in ServiceNow allows customers to create their own incidents based on default or user defined alert rules without interacting with the Mist dashboard.https://store.servicenow.com/$appstore.do\#!/store/application/e89296eb1b95561019a8a753604bcb24/1.0.0?referer=%2Fstore%2Fsearch%3Flistingtype%3Dallintegrations%25253Bancillary_app%25253Bcertified_apps%25253Bcontent%25253Bindustry_solution%25253Boem%25253Butility%25253Btemplate%25253Bgenerative_ai%25253Bsnow_solution%26q%3DJuniper%2520Mist&amp;sl=sh
NetScout - nGeniusONE Alert integration The NETSCOUT integration module enables nGeniusONE to generate enhanced alerts to ServiceNow ITOM with a contextual launch capability for service triage. ServiceNow ITOM users can launch queries into nGeniusONE from any other alert with that context. nGeniusONE dashboards and reports will support the visualization of those alert conditions to and from ServiceNow ITOMNetScout - nGeniusONE Alert integration
Panopta IntegrationIntegrate with this application for one-directional transfer of events from Panopta to Event Management.Panopta integration
Splunk IntegrationIntegrate the Splunk Add-on with ServiceNow to enable Splunk users to create incidents and events in Event Management. For more information about the configuration of this integration, see Splunk Add-on for ServiceNow.Splunk Integration
ScienceLogicIntegrate with this application for one-directional transfer of events from ScienceLogic to Event ManagementScienceLogic Integration
SevOneIntegrate with this application for one-directional transfer of events from SevOne to Event ManagementSevOne Integration
Site24X7Integrate with this application for one-directional transfer of events from Site24x7 to Event ManagementSite24x7 Integration
  • Create a custom pull connector
    You can create a customized pull connector that requires a script, connector definition, and connector instance, to retrieve events on behalf of an event source.
  • Configure a pull connector
    Configure a pull connector to schedule the frequency of event collection.
  • Configure event collection for SNMP traps
    The SNMP listener runs on the MID Server, which acts as a collection endpoint for SNMP traps. The MID Server sends the traps to the ServiceNow instance for further processing as an event by Event Management.
  • Configure event collection from email
    Configure an inbound email action to send email notifications when events and alerts are triggered.

Parent Topic:Event Management Integrations

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