Track a stack request
The system generates a request when you submit the form to launch a stack.
Before you begin
Role required: sn_cmp.cloud_service_user
About this task
If no approval policy is defined, requests are auto-approved. If a policy is defined, then a user on the approver list must approve the request.
If the quota limit exceeds for you or your user group, then an error message appears or the system triggers a policy-based approval. For more information about the quota limits, see Viewing resource quota limits.
Procedure
Go to the Activities page or navigate to Overview > View Activities, then select Track > Requests.
The following color codes show you the status of the request:
- Green: Completed or Approved.
- Orange: Processing.
- Red: Rejected, Error, or Canceled.
- In the Requests list, click an entry.
| Status tab | |
| Request Status | Actions taken on the request. Click the down-arrow \( Image omitted: blue-down-arrow.png - Icon-only mode that indicates only the status \(pass/fail\) of an action.down-arrow icon\) to toggle between:- Verbose mode that describes each action and the status of the action |
| Stack Status | Status of each stack request. If deployment fails, errors from cloud orchestration are listed. |
| Comments / Work Notes tab | |
| Item requested and request number | Log of comments and notes made for the request. The itil role is required to add a comment or work note.To add a comment or work note:
|
| Request Details tab | Values that the requester submitted on the stack request form. |
| Tasks tab | Lists all the catalog tasks created for stacks that failed to provision. Click a catalog task to view more details about that task. See Resubmit a failed stack request. |