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Using the Activities page › Cloud User Portal › Cloud Provisioning and Governance › ITOM Cloud Accelerate › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Track an incident

Before an incident is resolved and closed, you can view the state of the incident.

Before you begin

Role required: sn_cmp.cloud_service_user

Procedure

  1. View the Incidents page using either of the following methods:

    • On the Activities page, click Track > Incidents.
    • On the Stack Details page, click the Incidents tab in the Activities section. The Activities section lists all submitted incidents for the stack.

  2. In the Incidents list, click an entry to view details.

NumberUnique auto-generated number.
CategoryCloud Provisioning and Governance.
Subcategory- Performance Issue: issue is associated with operation performance. - Request: request for a change.
Short descriptionText that the submitter of the incident entered.
Configuration itemCI of the resource for the incident.
Impact
  • Urgency, rated as follows:
  • 1 - High
  • 2 - Medium
  • 3 - Low
State
  • New: recently created incident.
  • Closed: user in the Assigned to field responded to or solved the issue and marked the incident as closed.
  • Canceled: the 'Assigned to' user reviewed the issue, did not take action, and canceled the incident.
Assigned toThe user who must respond to the incident.