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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Populate Cloud Account Management dependent tables

Provide the required information for cloud account creation and provisioning.

Before you begin

Role required: sn_itom_cam.cw_admin

Procedure

  1. Add environment elements to help categorize cloud accounts based on multiple environments.

    1. Navigate to All and search for sys_choice.LIST.

    2. On the Choice page, select Element from the drop-down list and enter environment in the search field.

    3. If environment elements you want to use do not exist, create them.

      1. Select New.
      2. On the form, fill in the required fields.

        FieldValue
        TableChoice [sys_choice] table
        Elementenvironment (case sensitive)
        LabelThe name for the environment you want to appear on the cloud account request page, for example, Production.
        ValueThe same value as the label.
      3. Select Submit.

      4. Populate the remaining tables.
    4. Navigate to All and search for the table name.

    5. Add the relevant information.

Table nameDescription
Environment \(sys\_choice\)Contains translated text for options that appear in lists.
Cost Center \(cmn\_cost\_center\)Contains commonly used reference between financial systems and IT. Cost center records represent business entities and have a related list of CI Cost Center Relationships that measure the cost center's consumption of business services.
Business Unit \(business\_unit\)Contains information on the business units within your organization, including functions like Finance, HR, or IT.
Department \(cmn\_department\)Contains the names of the departments in your organization.
System User \(sys\_user\)Contains user information for the ServiceNow instance.