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Learning Enhanced Automation Platform \(LEAP\) › Now Assist for ITOM › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Configuring LEAP

You can download and install LEAP application from the ServiceNow® Store to manage your IT operations efficiently.

Configuration overview

  1. Install LEAP

    Install LEAP if you have the admin role.

  2. Setup LEAP properties

    View and modify the LEAP LEAP properties as per your requirements.

  3. Activate LEAP

    Activate LEAP to enable grouping of incidents, create problem records, and generate resolution playbooks.

  4. Change LEAP large language model (LLM)

    Modify the LLM model to suit your requirements.

  5. Configure Ansible automation integration

    Configure the integration between LEAP and Ansible Automation Platform to enable automated discovery and execution of Ansible job templates.