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Perform Zscaler remediation › ACC deployment - endpoints › Configuring Agent Client Collector › Agent Client Collector › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Check Zscaler monitoring

Check the monitoring status of your Zscaler app, to verify that it is running properly.

Before you begin

Role required: agent_client_collector_admin

About this task

If the monitoring app is down, the Zscaler tunnel status is either 51(SERVICE-DOWN-ERROR) or 56(SYSTEM_SOCKETS_EXHAUSTED_ERROR). When that happens, a remediation check runs, which shuts down and then starts the Zscaler app.

By default, the Zscaler monitoring check (zscaler-monitoring-check) runs automatically every 30 minutes. If you are experiencing problems with your Zscaler app, you may want to run the check more often or immediately. For details, see Customize the Zscaler monitoring check.

Procedure

  1. Navigate to All > Remediate Zscaler VPN > Monitoring Status.

    The Application Monitoring Status page appears.

Image omitted: zscaler-app-monitoring-status.png
Application monitoring status page
-   If the Zscaler app is running properly, the **Application Status** column displays the **Up** value.
-   If the Zscaler app is not running properly, the **Application Status** column displays the **Down** value.

  1. If the Application Status column displays the Down value, the remediation check (zscaler-remediation-check) runs.