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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Agent Client Collector statuses

The following table lists and describes the Agent Client Collector statuses.

StatusDescription
UpAgent is connected and working properly.
WarningAgent has not been refreshed in over 2 minutes (based on the value of the sn_agent.keep_alive.alive_duration property).
DownAgent is shut down.
RestartingAgent restart is in progress.
UpgradingAgent upgrade is in progress.
DisconnectedAgent's MID Server is down.
RegisteredThe agent has registered successfully with the instance, a certificate was issued, and the instance has not yet received a keepalive.
Registration FailedThe agent failed to register with the instance and was not issued a certificate. See Agent Issues for more info.
UnknownAgent’s MID Server has not sent a keepalive communication for over 10 minutes (based on the value of the sn_agent.keep_alive.disconnected_duration system property).

Parent Topic:Agent Client Collector Framework reference