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View live CI data with Agent Client Collector › Agent Client Collector › IT Operations Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View live CI data logs

View CI logs to receive additional details on an incident when viewing live CI data. For example, viewing log information for a process with high CPU usage can help you pinpoint when the usage went up, helping you determine the root cause of the issue.

Before you begin

Ensure that you have installed Agent Client Collector Framework and Service Operations Workspace on your instance.

Role required: itil

Procedure

  1. Navigate to Workspaces > Service Operations Workspace.

  2. Select the Lists icon (

Image omitted: lists-icon.png
Lists icon\).

  1. Select Incidents > All.

  2. Select an incident from the list.

  3. Select the Live CI Data tab.

  4. Select the Logs link on the right side of the pane.

Image omitted: live-ci-data-logs.png
Logs link on Live CI data tab
**Note:** The **data last refreshed** value follows the instance time zone and not your local system time zone. Therefore, ensure that your local system time zone matches the instance time zone.

The logs appear on the **Log** page.