Agent Client Collector deployment checklist
Successful Agent Client Collector (ACC) implementations, especially involving large numbers of endpoints or servers, require careful deployment. When proceeding with a large-scale ACC deployment, follow the steps described in the deployment checklist.
| Step number | Action | Description |
|---|---|---|
| 1 | Update production and sub-production instances | Ensure that all instances are updated to the most recent store applications, family releases, or both. |
| 2 | Assess instance capacity | Open support tickets if additional instance capacity is needed for the projected number of ACC agents. |
| 3 | Deploy and configure MID Servers when required | If connecting over 1,000 ACC agents to a single MID Server, assess performance and whether a load balancer in front of a MID Server is needed. |
| 4 | Verify whether ITOM Cloud Services \(ICS\) is required and, if so, whether it is configured | Some use cases \(such as DEX\) always require ICS. |
| 5 | Download appropriate installer files from the instance | Installer files may be in one of the following formats:- .rpm - .msi - .pkg |
| 6 | Define a deployment calendar | Share deployment groups and group size, assignments, start/stop, success gates, go/no-go signers, and rollback criteria with stakeholders. |
| 7 | Package ACC in appropriate software management tools | Software management tools include:- Intune - jamf |
| 8 | Deploy pilot and test environments on sub-production instances using your preferred software management tool | In test and pilot environments, you can test multiple operating systems and hardware combinations \(such as server vs. laptop\). |
| 9 | Monitor the ServiceNow instance and the software management solution | - On the instance, monitor the performance and rate limit violations. - On the software management solution, monitor the deployment success rate. |
| 10 | Assess data collection, install success rate, and instance performance over the next 2-3 business days | Workloads and data collection can vary significantly, depending on the time of day; therefore, monitor deployment success over several days. |
| 11 | Update deployment calendar and continue with next install cohorts | After successful deployment, continue with data collection. |
Parent Topic:Preparing for Agent Client Collector implementation