Idea state mapping
Map your idea states to the Universal Request states to provide a better user experience during the idea state transition and to track the progress of the idea.
Before you begin
Role required: admin
About this task
Mapping the states of the idea to the universal request state ensures that the status of idea is also reflected on the state of universal request. As the idea moves through different stages of the life cycle, the state of the universal request also gets updated to reflect the change.
For example, consider a universal request that has an idea attached to it as a primary ticket. When the state of idea changes from Submitted to Need more information, the state of the universal ticket state is also updated to Awaiting Response.
The following image is an example of a default state mapping. The Submitted, Under Review, In Backlog, Planned and In Development states of an idea are mapped to In Progress state of a Universal Request.
The following table lists the default mapping of different idea states with the universal request states.
| Idea state | Universal Request state |
|---|---|
| Submitted | In Progress |
| Under Review | In Progress |
| In Backlog | In Progress |
| Planned | In Progress |
| In Development | In Progress |
| Unlikely to implement | Closed |
| Duplicate | Closed |
| Already exists | Closed |
| Completed | Closed |
| Need more information | Awaiting Response |
Procedure
Navigate to All > Universal Request > Administration > State Mapping.
Select New.
On the form, fill in the fields.
For more information, see State mapping form.
Parent Topic:Integrating Innovation Management with Universal Request