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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Normalization and Content Service dashboard

View normalization trend charts on the Normalization and Content Service dashboard integrated with Performance Analytics.

Note: The Normalization and Content Service dashboard is no longer available for new Australia users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Australia without activating the Software Asset Management Professional (com.snc.samp) plugin prior to Australia.

  • If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Australia but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to this dashboard.
  • If you activated the Software Asset Workspace (sn_sam_workspace) store application after upgrading to Australia, you won’t be able to access this dashboard from the Software Asset navigation menu in your instance. You can however access this dashboard from the Dashboards navigation menu.

The Normalization and Content Service dashboard tab is accessed by navigating to Software Asset > Overview and selecting Normalization and Content Service from the dashboard list. You can also access it from the dashboard list of another Software Asset Management dashboard. Select an element within a report to see more information, or add and move widgets as needed.

Normalization chart results are updated daily when the SAM — Discovery Model Normalization job is run. You can save charts in PNG or JPG formats.

ReportSource listDescription
Overall Normalization Rates for Licensable SoftwareSoftware Installs Normalization RatesOverall normalization status count for all licensable products.
Normalization Rate Breakdown for Top PublishersSoftware Install Normalization Rates for Top PublishersLicensable normalization status count per top publisher for Microsoft, Oracle, IBM, VMware, Citrix, SAP, and Adobe.

The Central Data Service Download Status related list is updated daily when the SAM — Central Data Service Download Status job is run.

FieldDescription
NameTable name from which content is pulled.
Current countNumber of records in the table.
Expected countExpected number of records in the table.
Last updated onLast date and time the data was pulled.
Next actionNext scheduled date and time to pull data.

Parent Topic:Platform Analytics Solution for Software Asset Management classic