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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create custom SAP price lists

Create custom SAP price lists so that you can track and manage SAP licenses based on the contracts that are specific to your SAP system.

Before you begin

Role required: sam_admin

Note: The custom SAP named user types that you create directly on your ServiceNow instance aren’t reflected in your SAP system. You must make the same changes in your SAP system.

Important: You can create custom SAP price lists in both the Software Asset Management classic application and the Software Asset Workspace. Use the following steps to create custom SAP price lists in the Software Asset Management classic application. For details on how to create custom SAP price lists in the Software Asset Workspace, see Create custom SAP price lists in workspace.

Procedure

  1. On the page header of your ServiceNow instance, select All.

  2. In the menu navigation filter, enter samp_price_list_list.do.

    The Price Lists [samp_price_list] table opens.

  3. Select New.

  4. On the form, fill in the fields.

    FieldDescription
    NameName of the price list.
    IdUnique identifier for the price list.
    Default named user typeDefault named user type for the price list.
    ActiveOption that indicates if the price list is active.
  5. Select Submit.

    You automatically return to the Price Lists [samp_price_list] table.

  6. Associate SAP named user types with the custom SAP price list.

    1. From the Price Lists [samp_price_list] table, select the custom SAP price list that you created.

      The Custom Price List record opens.

    2. In the Named User Types related list, select New.

    3. On the form, fill in the fields.

      FieldDescription
      NameName of the named user type.
      Price ListPrice list that you want to associate the named user type with. This field populates automatically.
      Is developerOption that indicates if users with this named user type have a developer role.
      Grants access toApplications that the named user type has access to.
      ValueAlphanumerical value that identifies the named user type.
      RankPriority of the named user type during reconciliation. Lower rank values correlate with a higher priority during reconciliation.
      Is licensableOption that indicates if the named user type can be licensed.
      ActiveOption that indicates if the named user type is active.
    4. Select Submit.

    5. Repeat steps a to c for each custom named user type that you want to add.

Parent Topic:Software Asset Management publisher pack for SAP

Related topics

Tables installed with the SAP publisher pack

Set up SAP integration to establish a connection with SAP

Establish an SAP connection using basic authentication

Establish an SAP connection using OAuth 2.0

Create entitlements for SAP

Create software models for SAP

Create a custom SAP named user type

Map a role to a named user type

Import custom SAP named user types

Import custom SAP price lists

SAP USMM-based optimization

User transaction activity for named user types

Self-declaring SAP engine license usage

Software Publisher Analytics dashboard for SAP in Software Asset Management classic

Publisher overview for SAP in the Software Asset Workspace