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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Reference data synchronization

For a successful integration of Coupa with Software Asset Management, you must synchronize the following reference data types on both the ServiceNow Procurement application and Coupa.

Coupa Requisition fieldServiceNow Procurement Purchase Order fieldDescription
Requested byRequested byThe email address that is associated with the Requested by record is used to find the corresponding reference record in Coupa.
Coupa Requisition Line fieldsServiceNow Procurement Purchase Order Line Item fieldsDescription
SupplierVendorThe supplier or vendor from which the software product should be ordered.
unit-priceCostThe cost or price of a single product model, including discounts.
CurrencyCostCurrency is a reference field on Coupa. For a successful integration, verify that the currency codes on Coupa and ServiceNow match.
ItemCatalog ItemThe Coupa items and ServiceNow Procurement catalog items must share the same display name. Note: This field is only used for catalog requests.
DescriptionProduct ModelThe model of the purchase order line item. Note: This field is only used for non-catalog requests.