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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Procurement

Procurement managers can use the ServiceNow® Procurement application to create purchase orders and to obtain items for fulfilling service catalog requests.

Procurement offers the ability to perform the following functions.

  • Track service catalog requests
  • Create and manage purchase orders
  • Create and manage transfer orders
  • Receive assets

  • Procurement roles
    The Procurement application uses the following roles.

  • Procurement workflows
    Procurement uses the following workflows. You can edit the existing flows or create a flow in the graphical Workflow Studio to meet your organization's asset procurement process.
  • Use the Procurement Overview module
    Use the gauges on the Procurement Overview homepage to help you track and manage requests, purchase orders, and other important aspects of the procurement process.
  • Activate Procurement
    You can activate the Procurement plugin that provides core procurement capabilities.
  • Sourcing items in a service catalog request
    A service catalog request can contain multiple items that must be sourced.
  • Procurement purchase order management for assets
    Accurate purchase order information is important for invoice tracking, receiving, and reporting in the ServiceNow platform.
  • Receive assets
    Assets can be received and added to the system when they are delivered to a stockroom.
  • Domain separation and Procurement
    Domain separation is supported in Procurement processing. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.