Ship the asset to the DaaS provider
Return the asset to the DaaS provider and record the shipment details using the Ship task.
Before you begin
Role required: sn_daas_ham.daas_asset_manager or inventory_user
- Install the Hardware Asset Management for DaaS application from ServiceNow Store.
- Install the Hardware Asset Management application from ServiceNow Store.
Procedure
Navigate to Workspaces > Hardware Asset Workspace.
Select the DaaS provider view.
Select the RMA orders tab.
Select an RMA order number.
Select the RMA response order lines tab.
Select the asset task number with the Task type as Ship.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Number | Unique number for the Ship task. |
| Asset order line | The inbound asset order line number associated with this task. |
| Due date | Estimated date of completing this task. |
| Asset | The asset that is selected while creating the associated RMA response order line.For more information, see Create an RMA response order line. |
| Shipping carrier | Organization that's responsible for shipping the assets to the DaaS provider. For example, FedEx. |
| Ship from | The origin location for shipping the assets. |
| Ship date | The shipment date for delivering the assets to the DaaS provider. |
| Task name | Name of the current task.This field is automatically set to `Ship`. |
| State | Status of the Ship task.This field is automatically set to `Open`. |
| Assignment group | The assignment group for the individual who is responsible for working the Ship task. |
| Assigned to | The individual responsible for working on the Ship task. |
| Tracking number | Tracking number or reference number of the shipment of the asset. |
| Ship to | Destination for the asset shipment. |
| Shipment order | Reference to the shipment record created in the Shipment \[sn\_itam\_common\_shipment\] table.This field is automatically populated when the Ship task is closed. |
| Short description | Brief description of the task. |
| Description | Detailed description of the task. |
| Work notes | Notes about the task that are visible to all users within your organization. |
- Select Close Task.
Result
- After the Ship task is completed and you refresh the list, a task is created displaying a unique asset task number with the task type as Receive asset.
- The Shipment assets tab is displayed, which includes the shipment information.
- The State field of the Ship task is set to Closed Complete.
- The Stage field of the RMA response order line is set to Receive.