Manage refresh of assets using Zero Touch Refresh

Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.

• Configure replacement models for a refresh model
  Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form.
• Request a hardware asset refresh through Zero Touch Refresh
  Request to replace a hardware asset that you own with a new asset directly with the provider through Zero Touch Refresh.
• Fulfill a Zero Touch Refresh Fulfillment Request
  As a provider, ship a replacement asset requested through a Zero Touch Refresh Fulfillment Request to the requester.
• Process a Zero Touch Refresh request
  Process a Zero Touch Refresh request to receive the assets from your provider and complete the Zero Touch Refresh flow.
• Acknowledge receipt of an asset on a mobile device
  As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.
• Acknowledge receipt of an asset through the Core UI
  As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request through the Core UI on your ServiceNow instance.

Parent Topic:Using Hardware Asset Management

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