Acknowledge receipt of an asset on a mobile device
As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.
Before you begin
To use your mobile device for this acknowledgment, you must have the ServiceNow mobile app installed on your iOS or Android mobile device.
Role required: none
Procedure
Navigate to My Items > My assets.
Tap the asset.
Tap Scan delivered asset.
Provide the asset tag information.
- To provide the information through a scan, scan the asset tag of the asset.
- To provide the information manually, enter a value in the Asset tag field.
- Select Submit.
Result
- The state of the asset changes to In use.
- The state of the Receive asset task of the Zero Touch Refresh request changes to Closed.
Parent Topic:Manage refresh of assets using Zero Touch Refresh
Related topics
Configure replacement models for a refresh model
Request a hardware asset refresh through Zero Touch Refresh
Fulfill a Zero Touch Refresh Fulfillment Request