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Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Managing RMA response orders for DaaS assets

Following a request for a hardware asset return or replacement, a Return Merchandise Authorization (RMA) order is associated with this request by creating an RMA response order in the DaaS provider interface.

Completing the following tasks in the RMA order workflow results in the completion and success of an RMA response order:

  1. Create an RMA response order
  2. Create an RMA response order line
  3. Assess the RMA asset

  4. Schedule a visit to the customer site or Ship the asset to the DaaS provider

    Note: Follow the next steps according to the values you select when scheduling a visit to the customer site or shipping the asset to the DaaS provider for assessing the RMA asset.