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Audit hardware asset inventory › Use › Hardware Asset Management › IT Asset Management › Asset Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Create an asset from the inventory audit screen

Create an asset record for the scanned asset that doesn't exist in your ServiceNow instance and that is detected when auditing inventory.

Before you begin

Role required: asset, and sn_itam_common.asset_audit_admin, or sn_itam_common.asset_audit_user

About this task

When scanning an asset in the inventory, if a new asset is detected that doesn’t exist in your ServiceNow® instance, you can create a record for it. You can add the asset directly from the audit screen in the ServiceNow Agent app.

Note: This procedure applies when you scan assets for a single scan audit record.

Procedure

  1. From your mobile device, launch the ServiceNow Agent application.

  2. Tap Asset.

  3. Select the stockroom or location audit record.

  4. Tap Start audit.

    Note: This button appears only for the location audit.

  5. Select Scan.

    The Asset scan page is displayed.

  6. In the Asset tag/Serial number/Model barcode field, enter or scan the asset tag, serial number, or model barcode of the asset.

  7. Tap Next.

  8. Select an Aisle and space.

  9. Select Submit.

    The List of assets and models screen is displayed.

  10. Tap the three dots icon

Image omitted: list-of-assets-and-models-three-dot-icon.png
.
  1. Tap Create new asset.
Image omitted: list-of-assets-and-models-screen.png
Create new asset
The Create asset from audit screen is displayed.

  1. On the form, fill in the following fields.

      
    ModelThe product model of the asset.
    StockroomThe stockroom where the asset is available.
    StateThe State field value is automatically set to In stock. Change this value as needed.
    SubstateThe Substate field value is automatically set to Available. Change this value as needed.
    Asset TagAlphanumeric information assigned by your organization to help track the asset.
    Serial NumberSerial number of this asset.
    MAC addressMAC address of the mobile device

    Note: Depending on the IRE rule configured for the selected Model field value, either Asset Tag, Serial Number, or MAC address field value is required to save the audit record.

    For more details on these field descriptions, see Asset record fields.

  2. Tap Submit.

    A confirmation message is displayed on the screen, and the asset record is created.

Result

In the audit results, the New field value is incremented for each new asset scanned in the inventory.

Parent Topic:Audit hardware asset inventory