Audit hardware asset inventory

Perform scheduled or blind audits of stockrooms and other locations, such as offices or datacenters, to confirm accurate inventory information.

The asset audit process involves verifying and reconciling assets between a physical location or stockroom and the ServiceNow instance. First, assets are identified by scanning their asset tag, serial number, or model barcode. Next, the records in the ServiceNow instance are checked to determine whether they match the scanned assets and the audit result is generated. You can view precise inventory information through detailed lists and reports.

You can create an audit record in the Hardware Asset Management application or the ServiceNow Agent app.

Use the Hardware Asset Management application to create a scheduled audit record. For more information about creating a scheduled audit record, see Create an audit record in the Hardware Asset Management application.
Use the ServiceNow Agent app to create a blind or unscheduled audit record. For more information about creating a blind or unscheduled audit record, see Create an audit record using the ServiceNow Agent app.

When an inventory audit record is created, it’s saved in the Asset Audits table, depending on the configuration for sn_hamp.migrate_hamaudit system property.

When the sn_hamp.migrate_hamaudit system property is set to true, the audit record is saved in the Asset Audits [sn_itam_common_asset_audit] table.
When the sn_hamp.migrate_hamaudit system property is set to false, the audit record is saved in the Asset Audits [sn_hamp_asset_audit] table.

Note: Starting with Hardware Asset Management version 15.0.0, the audit inventory has been enhanced to store audit records in the common Asset Audits [sn_itam_common_asset_audit] table. Before enabling audit enhancements and switching to the common Asset Audits table, you must complete all audit records that are in either In progress or New status.

Using the ServiceNow Agent app, you can scan the assets in the inventory and complete the audit process. The Hardware Asset Management application reconciles scanned assets with ServiceNow records to generate audit results. For more information about scanning assets, see Complete a single scan inventory audit using the ServiceNow Agent app.

Create an audit record in the Hardware Asset Management application
Create an audit record to audit your inventory to determine the accuracy of your hardware and consumable assets and to optimize the inventory.
Create an audit record using the ServiceNow Agent app
Create an inventory audit record using the ServiceNow Agent app.
Complete a single scan inventory audit using the ServiceNow Agent app
Scan your inventory assets by using the ServiceNow Agent app for single scan audit records.
Complete multi scan inventory audit using the ServiceNow Agent app
Scan your inventory assets by using the ServiceNow Agent app for the multi scan audit records.
Close an asset remediation task
View the open asset remediation from the Inventory view and close the task after updating the Model category and Model fields value for the asset.
Create an asset from the inventory audit screen
Create an asset record for the scanned asset that doesn't exist in your ServiceNow instance and that is detected when auditing inventory.
View audit results
View the audit results after you audit your inventory. The Audit Results section is activated and shows the details of the audit result.
View deprecated audit records
View the deprecated asset audit records that are created before switching to the common Asset Audits [sn_itam_common_asset_audit] table and stored in the Asset Audits [sn_hamp_asset_audit] table.