Evaluate the RMA asset
Evaluate the Return Merchandise Authorization (RMA) asset on the scheduled date at the customer location.
Before you begin
Role required: sn_daas_ham.daas_asset_manager or inventory_user
- Install the Hardware Asset Management for DaaS application from ServiceNow Store.
- Install the Hardware Asset Management application from ServiceNow Store.
Procedure
Navigate to Workspaces > Hardware Asset Workspace.
Select the DaaS provider view.
Select the RMA orders tab.
Select an RMA order number.
Select the RMA response order lines tab.
Select the asset task number with the Task type as Evaluate RMA asset.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Number | Unique number for the Evaluate RMA asset task. |
| Asset order line | The RMA response order line number associated with this task. |
| Due date | Estimated date of completing this task. |
| State | Status of the Evaluate RMA asset task.This field is automatically set to `Open`. |
| Assignment group | The assignment group for the individual who is responsible for working on the Evaluate RMA asset task. |
| Evaluation result |
|
| Task name | Name of the current task.This field is automatically set to `Evaluate RMA asset`. |
| Assigned to | The individual responsible for working on the Evaluate RMA asset task. |
| Asset | The asset that is selected while creating an RMA response order line.For more information, see Create an RMA response order line. |
| Short description | Brief description of the task. |
| Description | Detailed description of the task. |
| Work notes | Notes about the task that are visible to all users within your organization. |
- Select Close Task.
Result
- The result of the task completion changes according to the value selected in the Evaluation result field:
- If you select Repairable, a task is created displaying a unique asset task number with the task type as Repair asset after you refresh the list. The Stage field of the RMA response order line is set to Repair.
- If you select Replace, a task is created displaying a unique asset task number with the task type as Ship after you refresh the list. The Stage field of the RMA response order line is set to Inbound shipment. A new inbound asset order is created.
- The State field of the Evaluate RMA asset task is set to Closed Complete.