Create an RMA response order
Create a Return Merchandise Authorization (RMA) response order to associate an RMA request for an asset.
Before you begin
Role required: sn_daas_ham.daas_asset_manager
- Install the Hardware Asset Management for DaaS application from ServiceNow Store.
- Install the Hardware Asset Management application from ServiceNow Store.
About this task
For an RMA response order to be considered as complete, all its RMA response order lines must reach the Complete stage.
Procedure
Navigate to Workspaces > Hardware Asset Workspace.
Select the DaaS provider view.
Select the RMA orders tab.
Select New.
On the form, fill in the fields.
| Number | Unique number for the RMA response order. |
| External RMA number | Customer-provided reference for the RMA request that helps you track the source. |
| DaaS account | Associated DaaS account of the customer. |
| Contact Email | Email of the customer who initiated the RMA request. |
| Delivery address | Address of the customer associated with the RMA request. |
| State | Status of the RMA response order.This field is automatically set to `Open`. |
| Requested for | Name of the customer associated with the DaaS account, for whom the asset is requested. |
| Opened by | Estimated delivery date of the asset that's being sent to the specified delivery address. |
| Customer mobile number | Mobile number of the customer who initiated the RMA request. |
| Device location | The physical whereabouts of the device currently in operation. |
| RMA justification | Reason of the RMA request creation provided by the customer. |
- Select Save.
Result
- An RMA response order with a unique number is created.
- RMA response order lines tab is displayed.