Create an inbound asset order
Create an inbound asset order to associate a customer request to an asset order.
Before you begin
Role required: sn_daas_ham.daas_asset_manager
- Install the Hardware Asset Management for DaaS application from ServiceNow Store.
- Install the Hardware Asset Management application from ServiceNow Store.
About this task
For an inbound asset order to be considered complete, all its inbound asset order lines must reach the Complete stage.
Procedure
Navigate to Workspaces > Hardware Asset Workspace.
Select the DaaS provider view.
Select the Inbound asset orders tab.
Select New.
On the form, fill in the fields.
| Field | Description |
|---|---|
| Number | Unique number for the inbound asset order. |
| External request reference | Customer-provided reference for the asset request that helps you track the source. For example, the customer has requested an asset through an email. Here, the external request reference would be `xyz@gmail.com`. |
| DaaS account | Associated DaaS account of the customer. |
| Delivery address | Designated delivery address for the asset. |
| State | Status of the inbound asset order.This field is automatically set to `Open`. |
| Requested for | The name of the customer associated with the DaaS account, for whom the asset is requested. |
| Estimated delivery date | Estimated delivery date of the asset that's being sent to the specified delivery address. |
- Select Save.
Result
- An inbound asset order with a unique number is created.
- Inbound asset order line tab is created.