Asset record fields

Fields on the Hardware Asset Details form help you create hardware, software, consumable, bundle, pallet, mobile, and facility assets.

Field	Description
Display name	Name of the asset as it appears in the record lists. This field is automatically set when you create an asset, based on the Asset Tag and Model fields.
Model category	Model grouping of the asset. Based on the model category you select, the asset is linked to a configuration item.
Model	Specific product model of the asset.
Configuration Item	CI is automatically created when you create an asset. Point to the reference icon to view the configuration item details inherited from the asset record. The CI value is populated as follows:- By default, the CI value is based on the Model field. - If the model category of the asset is associated with a CI and the Serial number field isn't empty, then the CI value is based on the Serial number and Model field values. - If an asset is created in the On Order state, then the CI value is based on the Model field.
Quantity	The number of items this asset represents. An asset has a quantity of one unless one or more of these points are true.- If the asset is a consumable, the quantity is unrestricted because consumables are tracked in groups. - If the asset is pre-allocated, the quantity is unrestricted when the Model category and Model values are defined and Substate is set to Pre-allocated. Note: When the Quantity field value is greater than one, the asset is managed as a group and do not require individual asset tags and serial numbers. This applies to pre-allocated assets and consumables where individual tracking is not required.
GeneralAll the fields aren't available for each type of asset.
Asset tag	Alphanumeric information assigned by your organization to help track the asset.Note: When the Quantity field value is greater than one, the asset is managed as a group and the Asset tag field value isn't populated.
State	Current state of the asset, such as On order or In use.
Assigned to	The person using or primarily responsible for this item. This field appears when the State is In Use.Note: When the State field value is updated from In Use to On Order, In Stock, or In Transit, this field value is automatically cleared. For more information about the business rules for updating the Assigned to field, see the https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB0719392 article in the Now Support Knowledge Base.
Stockroom	Name of the stockroom. This field appears only when the state of the asset is In stock or Build.
Aisle and space	Aisle and space details of the asset within the stockroom. This field appears only when the state of the asset is In stock or Build.Note: This field would appear only when the Hardware Asset Management Professional plugin (com.sn_hamp) is installed.
Managed by	The person who maintains the asset. This field value can be different from the person in the Owned by field.
Owned by	The person who has financial ownership of the asset. This field value can be different from the person in the Managed by field.
Parent	Parent asset of the asset. For example, a monitor or peripheral can have a workstation as their parent asset. When a parent link is defined, the fields related to the assignment and state of the child assets is set to read-only and are populated based on the parent assignment and state fields. For more information, see Bundled models.
Asset function	Function of the asset.The available values are as follows: - Primary - Secondary - Shared - Loaner - Asset Bundle
Class	Asset group, for example, base, hardware, license, or consumable.
Comments	Information about the asset that would be helpful for others to know.
Serial number	Serial number of this asset.Note: When the Quantity field value is greater than one, the asset is managed as a group and the Serial number field value isn't populated.
Substate	Current substate of the asset. The available substate settings depend on the state selected. For example, the Retired state contains the Substate options Disposed, Sold, Donated, and Vendor credit.
Location	Current physical location of the asset.Note: You can set the location to a place, floor, building, or campus. When you set the location to any of the options except the campus, the Location hierarchy section is shown on the asset form. The location hierarchy shows the hierarchical relationship between the specified location and its parent locations. If you meet the following criteria, the asset form displays an interactive map that shows the real-time location of the asset: The location is set to a specific place. Access indoor maps through the Indoor Mapping for Assets (com.sn_ima) application. This application gets installed on your ServiceNow instance along with Hardware Asset Management. You can also install this application explicitly from the ServiceNow Store. The sn_itam_common.sn_enable_indoormap_for_assets system parameter is set to true on your ServiceNow instance. The Location map doesn’t appear by default. To view the map, select the Location map ( Image omitted: asset-indoor-location-icon.png Location map icon.) icon on the contextual sidebar of the asset record.</p> Location map doesn’t appear for excluded assets.
Department	Department to which the asset belongs.
Company	Company or organization to which this asset belongs.
Assigned	The date on which the asset was assigned to a user.
Installed	The date on which the asset was installed.
Location HierarchyThe Location Hierarchy section is available only for hardware, consumables,bundles, and pallet assets. This section appears only under the following conditions: When the sn_itam_common.sn_enable_indoormap_for_assets system parameter is set to true on your ServiceNow instance When you select any location except the campus
Floor	Floor where the place specified in the Location field is located. Note: This field appears only when you select a place in the Location field and is populated automatically based on the location.
Building/Structure	Building to which the floor belongs.Note: This field appears only when you select a place or floor in the Location field and is populated automatically based on the location.
Campus	Campus where the building is located.Note: This field appears only when you select a place, floor, or building in the Location field and is populated automatically based on the location.
FinancialThe Financial section is available only for hardware, software entitlement, and facility assets.
Request line	Requested item to which the asset is linked.
Invoice number	Invoice under which the asset was billed.
Cost	The price at which the asset was purchased.
Vendor	Vendor from which the asset was purchased. The assets that are automatically created from purchase orders in Procurement, the default value of the Vendor field is the vendor specified on the purchase order.
Opened	The date on which the requested item record was opened. The system automatically populates the field when a request line is specified.
GL account	General ledger account number with which the asset is associated.
Cost center	Group financially responsible for the asset.
Acquisition method	The way of acquiring the asset. Base system choices are Purchase, Lease, Rental, Bring Your Own Assetand Loan.The assets that are automatically created from purchase orders in Procurement, the default value is Purchase
Expenditure type	The type of expenditure. - Capex: Capital expenditure is a one-time expenditure, where the value is realized over the years. For example, a photocopier. - Opex: Operational expenditure is an on-going expenditure. For example, toners for the photocopier.
Eligible for refresh
Asset TCO	The total cost of ownership of the asset, where the total cost includes initial capital cost and operation cost.For more information about Asset TCO, see Asset Total Cost of Ownership for Hardware Asset Management. Note: Amount displayed in the system currency.
TCO benchmark cost	Predefined benchmark cost of the asset model.Note: This field is referenced from the Hardware model details form. For more information, see Hardware model details.
TCO benchmark threshold	The threshold value of your asset model cost identifying that the asset is reaching the TCO benchmark cost value. The benchmark threshold is set to 75% of the TCO benchmark cost by default. For example, if you set the TCO benchmark cost of an asset model as $1000, the TCO benchmark threshold is set to $750 automatically. Use the system property sn_itam_common.asset_tco_benchmark_threshold_percentage to update the benchmark threshold value. This field is referenced from the Hardware model details form. For more information, see Hardware model details.
TCO benchmark status	Status of the asset TCO.- Reached: If the Asset TCO value is equal to or more than the TCO benchmark cost value, the TCO benchmark status shows as Reached. - Approaching: If the Asset TCO value is less than the TCO benchmark cost and more than the TCO benchmark threshold value, the TCO benchmark status shows as Approaching. - Not reached: If the Asset TCO value is less than the TCO benchmark threshold value, the TCO benchmark status shows as Approaching.
Disposal
Disposal order number	A unique number assigned to the asset disposal order. Note: This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.
Disposal vendor	The vendor assigned to carry out the asset disposal order. Note: This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.
Vendor disposal order ID	The order number assigned by the vendor to carry out the asset disposal order. Note: This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.
Disposal date	The date when the asset disposal order process is completed. Note: This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.
Disposal reason	Text explaining why the asset is being retired.
Beneficiary	Organization that receives the asset when it’s retired.
Resale price	Value of the asset when it’s retired. For example, if the asset is donated, the value is used when reporting taxes.
Scheduled retirement	Scheduled date on which the asset is retired.
Retired date	Actual date on which the asset was retired.
DepreciationThe Depreciation section is available only for hardware and facility assets.
Depreciation	Depreciation method that is applied. Base system choices are Declining Balance and Straight Line. The depreciation value is defaulted from the associated Model.
Depreciation effective date	The date on which the specified depreciation method begins.
Salvage value	Estimated value of an asset at the end of its useful life. This value must be less than or equal to the Cost of the asset.
Residual date	Date on which the residual value was calculated.
Residual value	Residual value of the asset.
Depreciated amount	Amount the asset has depreciated.
ContractsThe Contract section is available only for hardware, software entitlement, or facility assets.
Lease contract	Name of the lease contract that applies to the asset.
Warranty expiration	Expiration date of the asset warranty.
Lease expiration date	The date on which the contract gets expired.Note: This field would appear only when Hardware Asset Management (sn_hamp) is installed.
Lease term $months$	The period in months the lease contract is active for.Note: This field would appear only when Hardware Asset Management (sn_hamp) is installed.
Monthly lease payment	Amount that you pay monthly for the contract.Note: This field would appear only when Hardware Asset Management (sn_hamp) is installed.
Support group	The group managing the contract covering the asset.
Like-kind exchange	A similar asset that you want to return to the contract vendor instead of the asset that you brought in lease.Note: This field would appear only when Hardware Asset Management (sn_hamp) is installed.
Supported by	The person managing the contract covering the asset.
Activities
Work notes	Work notes are updated for the following cases: - Updates to Assigned To, Managed To State, Substate, and Reserved fields of asset. The columns for these fields are audited by default and any updates is recorded in the work notes. - Work notes for hardware and software assets are updated when the asset is received by a purchase order and transfer order. These work notes help in tracking the life cycle of the asset.
Audit
Audit number	Audit number of the asset.
Audit type	Type of audit that was carried out on the asset.
Last audit date	The date on which the last audit was done.
Last audit state	State of the last audit.
Audited by	The person who performed the last audit.
Attestation
Attestation number	Unique identifier of the asset attestation request.
Attested by	Employee who confirmed the asset.
Last attestation date	Date on which the asset was last attested.
Last attestation state	Last attestation status of the asset.This field can have any of the following values: Yes- Employee confirmed the ownership of the asset. No- Employee denied the ownership of the asset Canceled- The asset attestation is canceled before the employee confirmed the asset. Closed incomplete- When an attestation is created for the asset which already has an attestation yet to be confirmed by the employee, the existing attestation is closed incomplete.
MobileThe Mobile section is available only for the Mobile Device model category. Note: This section of the form and the relevant data model appear only when Hardware Asset Management (sn_hamp) is installed.
Carrier	Name of the carrier company.
Ownership	Ownership of the asset. The available values are:- Employee - Corporate
IMEI	Unique number for tracking the mobile device.
Pre-enrollment ID	The user who conducted the last audit.
MAC Address	MAC address of the mobile device.Important: From the Hardware Asset Management 12.0.0 release onward, the value in this field is populated based on the MAC address [mac_addr] field in the Asset [alm_asset] table instead of the MAC address [mac_address] field in the Hardware [alm_hardware] table. Also, the MAC address [mac_address] field in the Hardware [alm_hardware] table is deprecated in the Hardware Asset Management 12.0.0 release. The MAC address [mac_addr] field in the Asset [alm_asset] table is available only when the Hardware Asset Management (sn_hamp) store app is installed.
Enrollment ID	User conducting the current audit.
Phone number	The phone number associated with the mobile device.
Enrollment name	Name of the mobile device enrollment.
Platform	Platform of the mobile device. The available options are:- Android - iOS - Windows - ChromeOS - Other
Enrollment state	Current enrollment state of the device. The available options are:- Enrolled - Unenrolled - Expired - Pending enrollment - Pending unenrollment
Purchased	The date on which the mobile device was purchased.
Enrollment date	Initial enrollment date.
Upgrade eligible date	The date on which the mobile device is eligible for an upgrade.
Last enrolled	Date of last enrollment.
Service contract	Contract number associated with the mobile device.
Device activated	Activation status of the mobile device. The available options are:- Yes- The mobile device is activated. - No- The mobile device isn't activated.
DaaSNote: This section appears only when Hardware Asset Management for DaaS application (com.sn_daas_ham) is installed.
DaaS asset	Option for selecting the asset as a DaaS asset.
DaaS account	The account to which the DaaS asset is associated to.
Related links
Calculate Depreciation	Select to calculate the depreciation amount and residual value.
Delete Assets Only	Select to delete the assets and not the associated CI.
Related lists
Assets	Assets that 's related to the asset you created.
Expense lines	Expense line associated with the asset.
RMA	Return Merchandise Authorization associated with the asset.

Parent Topic:Hardware Asset Management reference