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Manage an Enterprise Asset Management task using the Mobile Agent application › Managing enterprise assets and tasks using the Mobile Agent application › Enterprise Asset Management › Asset Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

View knowledge articles related to work order tasks in the Mobile Agent application

View helpful and relevant knowledge articles attached to work order tasks in the Mobile Agent application.

Before you begin

Role required: wm_agent

Procedure

  1. From your mobile device, launch the Mobile Agent application.

  2. On the navigation bar at the bottom of the screen, tap the My Tasks tab.

    The home screen of the My Tasks application opens with the first few tasks in the list of tasks assigned to you displayed.

  3. If the task you want is not displayed, tap See all.

  4. Filter or sort the task view.

    • To filter your tasks, tap the Filter icon
Image omitted: filter-mobile-task-eam.png
, enter the values to use as a filter in the **Due Date**, **Asset**, **Location**, or **Priority** fields.
-   To sort your tasks, tap the Filter icon
Image omitted: filter-mobile-task-eam.png
, tap **Sort by**, and select the fields to sort your tasks.

  1. Tap the work order task for which you want to view the knowledge articles.

  2. Tap the Related tab.

  3. View relevant knowledge articles.

    • To view a knowledge article related to the work order task, tap the article link in the Attached Knowledge section.
    • To view knowledge articles related to the parts associated with the work order task, tap the article link in the Parts Knowledge section. The selected article is displayed.

    Note: You can provide feedback on a knowledge article by rating the article, marking the article as helpful or not helpful, or posting comments for the article.

Parent Topic:Manage an Enterprise Asset Management task using the Mobile Agent application

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