Skip to content
Completing an inbound asset order › Managing inbound asset orders for requested DaaS assets › Enterprise Asset Management for Providers › Industry-specific EAM solutions › Enterprise Asset Management › Asset Management
Release: Australia · Updated: 2026-03-12 · Official documentation · View source

Complete the Receive task for a requested Device as a Service (DaaS) asset

After you ship the DaaS asset that you prepared for an inbound asset order line, complete the Receive task for it by verifying that the customer received it successfully.

Before you begin

Before you can begin the Receive task, you must complete the preceding Asset ship task by shipping the asset. For detailed instructions, see Complete the Asset ship task for a requested Device as a Service (DaaS) asset.

Role required: sn_eam_provider.provider_asset_technician

Procedure

  1. From the Enterprise Asset Workspace, open the Asset operations view.

  2. Open the Asset tasks list.

Navigation optionProcedure
Provider inbound asset order
  1. From the navigation menu of the Asset operations view, navigate to Provider > Provider inbound asset order.
  2. From the list of available inbound asset orders, select the order that you want to complete.
  3. On the inbound asset order record, select the Inbound asset order lines tab.
  4. From the list of available inbound asset order lines, select the order line that you want to verify the asset receipt for.

Note: You must select an order line that you have already completed the Asset ship task for.

  1. On the inbound asset order line record, select the Asset tasks tab.
Provider inbound asset order line
  1. From the navigation menu of the Asset operations view, navigate to Provider > Provider inbound asset order line.
  2. From the list of available inbound asset order lines, select the order line that you want to verify the asset receipt for.

Note: You must select an order line that you have already completed the Asset ship task for.

  1. On the inbound asset order line record, select the Asset tasks tab.
Provider asset tasksFrom the navigation menu of the Asset operations view, navigate to Provider > Provider asset tasks.

  1. From the list of available tasks, select the task number for the Receive task that you want to complete.

  2. On the Details tab of the Receive task, fill in the fields.

    FieldDescription
    Due dateDate and time at which you must complete the task.
    AssetAsset that was shipped to the customer.
    Asset receivedOption that indicates if the customer received the asset. Select either Yes or No.
    Assignment groupGroup that the task is assigned to.
    Assigned toUser who the task is assigned to.
    Short descriptionBrief description of the task.
    DescriptionDetailed description of the task.
    Work notesNotes about the task that are visible to all users within your organization.

  3. Select Close Task.

    Note: If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time.

Result

  • The Receive task closes with an updated state of Closed Complete.
  • The inbound asset order line moves to the Completed stage.
  • The state of the asset changes to In Transit.

Parent Topic:Completing an inbound asset order for requested Device as a Service (DaaS) assets